Politique de remboursement

Last updated: 02/16/26

At LitterClear, we want your litter setup to work for you. If it doesn’t, we offer a simple return process.

Return window

You have 30 days after delivery to request a return.

Eligibility

To be eligible for a return:

• Item must be unused and in original condition

• Item must be in original packaging

• Proof of purchase is required

We cannot accept returns for items that are:

• Used, damaged by misuse, or missing parts

• Returned without contacting us first

How to request a return

Email: support@litterclear.com
Include:

• Order number

• Reason for return

• Photo (if item is damaged or incorrect)

We will reply with return instructions.

Return shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The wrong item was sent

Refunds

After we receive and inspect the item:

• Approved refunds are issued to the original payment method

• Processing time: 5–10 business days depending on your bank

Shipping costs are non-refundable.

Damaged or incorrect items

Contact us within 48 hours of delivery with photos.
We will replace or refund the item.